Support
You're likely here on a rough day. We'll keep this simple.
Common questions
The app isn't working correctly. What should I do?
First, make sure you're on the latest version of BreachAid in the App Store and the latest version of iOS your device supports. If the problem continues, email us with your iPhone model, iOS version, and a short description of what happened — a screenshot helps a lot.
How do I request a refund?
Purchases are processed by Apple, so refunds go through Apple — and the process is straightforward:
- Go to reportaproblem.apple.com and sign in with your Apple ID.
- Find your BreachAid purchase and choose "Request a refund."
- Pick a reason and submit. Apple usually responds within 24–48 hours.
We'd rather you get your money back than feel stuck with something that didn't help.
I bought a tier on one device. Can I use it on my other devices?
Yes. Your purchase is tied to your Apple ID. Install BreachAid on your other device, then use "Restore Purchases" in the app's settings to unlock your tier.
Does deleting the app delete my recovery progress?
Yes. Your answers and progress are stored on your device only — that's a privacy feature. If you delete the app, your plan and progress are removed. Your purchase itself is safe and can always be restored through your Apple ID.
Can I upgrade from one tier to another?
Yes — you can upgrade inside the app at any time. Email us if anything looks wrong after an upgrade.
Is BreachAid a subscription?
No. Every tier is a one-time purchase. Nothing renews and there are no recurring charges.
I have feedback or a feature request.
We want it. Email support.breachaid@gmail.com with "Feedback" in the subject line — the founder reads these personally.
Privacy questions
Everything about what we collect (and what we never do) is in our Privacy Policy — written in plain language, no legal maze.